Lamabet Privacy Policy

This policy explains how Lamabet handles the personal information of players who register and play on our Canadian online casino and sportsbook. It covers what we collect, why we hold it, how long we keep it, who we work with to run the site, and the choices you have over your own data. We have written it in plain language so you can read it once and understand where you stand.

Running a licensed gambling site means we cannot operate anonymously. To take deposits, pay out winnings and keep the platform free of fraud, we need to know who you are and how you use your account. What we do not do is treat your data as a product to be sold. The information you give Lamabet is used to run your account, meet our legal duties, and keep the games fair. Nothing more.

Who This Policy Applies To

Lamabet operates within the Boomerang group under an Anjouan gaming licence and serves players who are physically located in Canada. This policy applies to everyone who visits the site, opens an account, or contacts our support team, whether or not you go on to deposit and play. When we say "we", "us" or "Lamabet", we mean the company that runs this platform and processes your data.

Access to Lamabet is limited to adults. You must be at least 19 years of age to register, which is the minimum gambling age across most of Canada, and in some provinces the threshold is higher. We do not knowingly collect information from anyone under that age. If we learn that an underage person has opened an account, we close it and delete the associated personal data, keeping only what the law requires us to retain.

What Data Lamabet Collects

The information we gather falls into a handful of clear categories. Some of it you hand us directly when you sign up or verify. Some is generated automatically as you move around the site. Here is the full picture.

Account and profile details

When you create a Lamabet account you provide your name, date of birth, email address, phone number, residential address and a username and password. This is the core record that identifies you as the account holder and lets us set up your wallet in Canadian dollars.

Identity and verification data

Gambling regulations require us to confirm that you are who you say you are and that you meet the age limit. To satisfy know-your-customer and anti-money-laundering rules, we ask for proof of identity such as a passport or driving licence, proof of address such as a utility bill or bank statement, and sometimes a selfie or short video to match against your document. These checks protect you as much as us, because they stop other people opening an account in your name.

Payment and transaction data

To process deposits and withdrawals we handle details tied to your chosen method, including the last digits of a card, e-wallet identifiers, Interac references or the wallet address used for a crypto transfer. We also keep a record of every deposit, wager, win and payout on your account. Full card numbers are handled by our regulated payment partners, not stored in the open on our systems.

Device and usage data

As you use the site, our servers log technical information such as your IP address, browser type, operating system, device identifiers, the pages you view, the games you open and the times you log in. This data helps us keep the platform stable, spot suspicious activity, and understand which features players actually use.

Communications and support

When you contact us through live chat, email or any support form, we keep a record of that exchange along with any documents you attach. If you take part in a promotion or respond to a marketing message, we note that too, so we can honour offers and respect your contact preferences.

Why Lamabet Uses Your Information

We only collect data for reasons that are tied to running the service or meeting an obligation. Each category above maps onto one or more of the purposes below.

• To open, run and secure your account, including maintaining your balance, processing bets and paying out winnings.
• To verify your identity, age and location so we comply with licensing, know-your-customer and anti-money-laundering law.
• To handle deposits and withdrawals through our payment providers and to keep an accurate financial record.
• To detect, investigate and prevent fraud, collusion, bonus abuse and any activity that breaches our terms.
• To provide customer support and respond to the questions and requests you send us.
• To support responsible gambling, including honouring deposit limits, cooling-off periods and self-exclusion requests.
• To send account notices you need, and, where you have agreed to it, promotional messages you can opt out of at any time.
• To improve the platform by understanding how games and features perform in aggregate.

If we ever want to use your data for a genuinely new purpose that you would not reasonably expect, we will tell you first and, where the law requires it, ask for your agreement.

The Legal Bases We Rely On

Canadian privacy law lets an organisation handle personal information where it has a proper reason to do so. At Lamabet those reasons break down as follows. We process account, payment and usage data because it is necessary to deliver the service you asked for when you registered. We process identity and verification data to meet legal and regulatory obligations that apply to licensed operators, so we have no choice about collecting it if you want to play for real money.

We rely on our legitimate interest in a secure, fair platform when we log activity to fight fraud and protect other players, balanced against your right to privacy. Where we send marketing or use optional analytics, we rely on the consent you give, and you are free to withdraw that consent without it affecting your ability to use your account. You can adjust your contact preferences from the account menu or by writing to our support team.

Cookies and Tracking

Lamabet uses cookies and similar technologies to keep you logged in, remember your settings, measure how the site performs and, with your agreement, tailor the offers you see. Some cookies are essential and cannot be switched off without breaking core functions such as staying signed in during a session. Others are optional and only run if you allow them. You can manage your choices in your browser at any time. A fuller explanation of each cookie type lives in our cookie policy, which sits alongside this page.

How Lamabet Stores and Secures Data

Keeping your information safe is a core part of the service rather than an afterthought. Every connection between your device and Lamabet runs over TLS/SSL encryption, which scrambles the data in transit so that names, passwords and payment details cannot be read if they are intercepted. Sensitive records are encrypted at rest as well, and passwords are stored in hashed form rather than as readable text.

Access to player data inside the company is limited to staff who need it to do their job, such as support agents handling your ticket or the verification team reviewing a document. Those systems sit behind authenticated access controls and are monitored for unusual activity. We keep our software patched, test our defences, and train the team on how to spot phishing and social engineering. No system on the internet can promise to be perfect, but we work to industry standards and review our controls regularly.

When Lamabet Shares Data

We do not sell your personal information, and we do not hand it to advertisers to build profiles of you. There are, however, situations where sharing is part of running a regulated casino. In each case the recipient only gets the data they need, and only for the purpose described.

• Payment providers process your deposits and withdrawals. Card networks, e-wallet services, Interac and crypto processors receive the details required to move your money and confirm the transaction.
• Identity verification partners check the documents you upload against official records to confirm your age and identity, as our licence requires.
• Game studios supply the slots and live tables, and receive limited technical data needed to run their titles inside your session.
• Technology and hosting suppliers keep the platform online, and handle data strictly on our instructions under written agreements.
• Regulators, auditors and law enforcement may receive information where we are legally required to disclose it, for example under anti-money-laundering rules or a valid legal request.

Every partner that touches player data is bound by contract to protect it and to use it only for the service they provide to us. Where a provider operates outside Canada, we take steps to make sure your information stays protected to a comparable standard.

How Long Lamabet Keeps Your Data

We hold personal information only for as long as there is a reason to. While your account is open we keep the data needed to run it. After you close an account, gambling and financial regulations require us to retain certain records, particularly identity, verification and transaction history, for a set period so we can answer to regulators and auditors. Once that obligation ends and no other legal reason applies, we delete or anonymise the data.

Records tied to a self-exclusion request are handled with particular care, because we need to honour that exclusion for its full term and cannot simply erase it on demand. Marketing preferences and optional analytics data are kept for shorter periods and are removed once they are no longer useful or once you withdraw consent.

Your Privacy Rights

The information Lamabet holds is about you, and you have real control over it. Subject to the legal limits that apply to a licensed operator, you can exercise the following rights.

Access, correction and portability

You can ask for a copy of the personal data we hold about you and an explanation of how it is used. If anything is wrong or out of date, such as a changed address or phone number, you can ask us to correct it, and you can update most profile fields yourself from the account menu.

Deletion and objection

You can ask us to delete your data, and we will do so unless a legal duty means we must keep part of it, in which case we will tell you what we are holding and why. You can also object to certain uses, such as marketing, and withdraw any consent you previously gave. Objecting to processing that we are legally obliged to carry out may mean we can no longer offer you an account, and we will explain that clearly if it applies.

We will not treat you unfairly for exercising any of these rights. If you are unhappy with how we have handled a request, you can raise it with the Office of the Privacy Commissioner of Canada.

How to Exercise Your Rights

To make any of these requests, contact our privacy team using the details below. So we can act quickly and safely, please write from the email address linked to your Lamabet account and tell us clearly what you want, for example a copy of your data or the deletion of your account. We may need to confirm your identity before we act, which protects you from someone else making a request in your name. We aim to respond within the timeframe set by Canadian privacy law and will let you know if a complex request needs a little longer.

For questions that are not about your data rights, such as help with a payment or a game, live chat and email support remain the quicker route. This privacy channel is best kept for access, correction, deletion and similar requests so they reach the right team.

Age Restriction and Responsible Play

Lamabet is strictly for adults aged 19 or over, and where a province sets a higher minimum, that higher age applies. Our verification process is built partly to enforce this, and we will not release winnings to anyone who cannot prove they meet the age limit. Protecting minors is a shared responsibility, so if a young person shares your device, please use parental controls to keep them away from gambling sites.

Handling data responsibly and handling play responsibly go together. The tools that let you set limits, take a break or self-exclude are described on our responsible gaming page, and the rules that govern your account sit in our terms and conditions. Reading both alongside this policy gives you the full picture of how Lamabet works.

Changes to This Policy

As the law evolves and the platform grows, this policy may need updating. When we make a change that affects how we handle your data, we will post the revised version on this page and, for anything significant, let account holders know through the site or by email. Continuing to use Lamabet after an update means you accept the current version, so it is worth glancing over this page from time to time.